Acupuncture, moxibustion, and massage

In some cases, you can receive reimbursements as benefits from the Health Insurance Society for treatment costs you paid in full out of your pocket to a medical care institution or other facility.

If you paid the entire medical care cost up front

If receiving acupuncture or moxibustion together with medical treatment at a hospital for the same condition, only the medical treatment (at a hospital) is eligible for insurance benefits.

If you underwent acupuncture, moxibustion, massage, or shiatsu with an insurance doctor's approval

Required documents:	Application Form for Medical Care Expenses (for acupuncture, moxibustion)(A4) Example Application Form for Medical Care Expenses (for massage)(A4) Example
Required documents:	[Documents to attach] Receipt (original) * Showing that the patient paid the entire amount, the patient’s name, date of treatment, and a “received” stamp Written consent from a doctor (original) 1 If the cost of issuing the treatment report was paid to the practitioner, attach a copy of the treatment report completed by the practitioner in addition to the documents above. 2 For treatment for which a period of one year or longer has passed since the date of initial treatment and which has been received 16 or more days per month, attach the following documents in addition to the above. Statement of Reasons for Continual Treatment for One Year or Longer and 16 or More Days/Month and Patient’s Condition (acupuncture, moxibustion)(A4) or Statement of Reasons for Continual Treatment for One Year or Longer and 16 or More Days/Month and Patient’s Condition (massage)(A4)
Timing of commencement of review	Reviews are performed for purposes such as checking for concurrent treatment at medical care institutions, which commence about three months or later after the month of billing. Note that partial or full amounts may not be paid depending on the results of review.
Inquiries on treatment details	As part of efforts to normalize medical care costs, written inquiries may be made to those who are treated at acupuncture and moxibustion clinics and similar facilities. In addition, inquiries may be made as necessary to the doctors who approve such treatment. You must respond if you receive an inquiry letter.
Deadline:	Within two years from the day after the date the subject treatment is received
Submit to:	Send to the Recruit Health Insurance Society See here for where to send.
Address inquiries to:	Operations Group, Health Insurance Society 0120-501-042 (Choose voice guidance option 2.)
Notes:	Amounts of benefits are based on the treatment care costs stipulated under health insurance in Japan. If you apply by notifying your Individual Number instead of your health insurance card code/number, you must submit separate documents to verify your Individual Number and your identification. See here for more information on the documents that need to be submitted for Individual Numbers.

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