Loss and cancellation of insurance cards or documents
As of December 2, 2024, the Society no longer issues or reissues health insurance cards.
Please use a Myna health insurance card.
- If you lose your health insurance card within its validity period (before December 1, 2025)
- If you lose the eligibility verification certificate
- If you lose the notice of eligibility information
- To request issuance of an eligibility verification certificate at any time
- To cancel your Myna health insurance card
If you lose your health insurance card within its validity period (before December 1, 2025)
If you have a Myna health insurance card, keep using your Myna health insurance card.
If you do not have a Myna health insurance card, submit the Notification of Health Insurance Card Loss. The Health Insurance Society will confirm your Myna health insurance card registration status and issue an eligibility verification certificate (valid for one year).
■If you are changing your name or leaving your employer by December 1, 2025, and lost your health insurance card. You must submit the Notification of Health Insurance Card Loss when changing your name or leaving your employer.
| Required documents: | |
|---|---|
| Deadline: | Immediately following loss of health insurance card |
| Applies to: | Insured persons or dependents who have lost their health insurance cards |
| Submit to: | Your employer’s section in charge of social insurance operations (or the Health Insurance Society’s section in charge of voluntarily and continuously insured persons if a voluntarily and continuously insured person) |
| Notes: | *No issuance fee will be charged if the eligibility verification certificate is being issued for the first time due to the loss of your health insurance card. |
If you lose the eligibility verification certificate
Please complete the following procedures if you lose the eligibility verification certificate within its validity period and would like the eligibility verification certificate to be reissued.
The reissued certificate will be the same as the previous one, with no extension of validity. If you have lost your eligibility verification certificate but do not need it because you are switching to a Myna health insurance card, or if you would like to wait until the next automatic issuance (the first day of the month of the validity period), you do not need to submit this application form.
- Remit the reissue fee to the designated bank account in the name of the insured person (not required if exempt from the reissue fee due to theft or disaster).
- * Refer to the Application Form for Reissue of Health Insurance Card and contact the Health Insurance Society for the designated bank account.
- * Once paid, reissue fees will not be refunded for any reason.
- Fill out the necessary information on the Application for Reissue of Health Insurance Card. Attach a copy of the funds transfer stub and submit it to your employer’s section in charge.
- After the employer submits the form to the Health Insurance Society, the Society will reissue the card and send it to the employer.
- Your employer submits the form to the Health Insurance Society, and the Society reissues the card and sends it to your employer.
- Your employer sends the card to you.
| Required documents: | |
|---|---|
| Deadline: | Immediately following loss of health insurance card |
| Applies to: | Insured persons and dependents who wish to have an eligibility verification certificate issued (reissued) |
| Inquiries: | Operations Group, Health Insurance Society To check the account number: tel. 0120-501-042 (Choose voice guidance option 4.) Inquiries on matters other than the account number: tel. 0120-501-042 (Choose voice guidance option 5.) |
| Submit to: | Your employer’s section in charge of social insurance operations (or the Health Insurance Society’s section in charge of voluntarily and continuously insured persons if a voluntarily and continuously insured person) |
| Notes: | *You are exempt from paying the reissue fee if you file a police report at a police station after the theft and enter the necessary information, including the name of the police station, on the application form, or if you were affected by a disaster. |
If you lose the notice of eligibility information
The notice of eligibility information is sent to notify you of the member information registered with the Health Insurance Society, so that you can readily verify your own eligibility as an insured person.
You can check the information on this notice on Mynaportal and on the eligibility verification certificate.
If you are unable to check the above and would like the notice of eligibility information to be reissued, please contact the Health Insurance Society.
| Inquiries: | Operations Group, Health Insurance Society To check the account number: tel. 0120-501-042 (Choose voice guidance option 4.) Inquiries on matters other than the account number: tel. 0120-501-042 (Choose voice guidance option 5.) |
|---|
To request issuance of an eligibility verification certificate at any time
If you are a new member who does not have a Myna health insurance card, an eligibility verification certificate will be automatically issued by the office within about one week of receiving the eligibility notification, so this application is basically unnecessary. Please wait for the certificate to be automatically issued.
In addition, since the eligibility verification certificate is issued in place of a health insurance card, if you have a Myna health insurance card, you will not be issued an eligibility verification certificate in principle. Please use the Myna health insurance card.
As an exception, for those requiring special accommodations, an eligibility verification certificate will be issued upon submission and confirmation of an application form for issuance of an eligibility verification certificate. If you require this certificate, please read the application form carefully, as it will only be accepted for specific reasons.
For those who currently have a health insurance card but do not have a Myna health insurance card, an eligibility verification certificate will be automatically issued around November 2025.
| Required documents: | |
|---|---|
| Deadline: | Immediately following loss of health insurance card |
| Applies to: | Insured persons or dependents who have lost their health insurance cards |
| Submit to: | Your employer’s section in charge of social insurance operations (or the Health Insurance Society’s section in charge of voluntarily and continuously insured persons if a voluntarily and continuously insured person) |
| Notes: | *Depending on the reason for application, the Society may be unable to accept your application for issuance. |
To cancel your Myna health insurance card
If you have been registered for a Myna health insurance card and would like to remove the link between your individual number card and health insurance card, please read the contents of the application form for cancellation of Myna health insurance card before applying.
| Required documents: | |
|---|---|
| Deadline: | Immediately following loss of health insurance card |
| Applies to: | Person who wants to cancel Myna health insurance card |
| Submit to: | Your employer’s section in charge of social insurance operations (or the health insurance society’s section in charge of voluntarily and continuously insured persons if a voluntarily and continuously insured person) |