Loss and cancellation of insurance cards or documents

Follow the necessary procedures immediately if your health insurance card is lost or damaged:

If you lose or damage your health insurance card

Remit the reissue fee to the designated bank account in the name of the insured person (not required if exempt from the reissue fee due to theft or disaster).
- * Refer to the Application Form for Reissue of Health Insurance Card and contact the Health Insurance Society for the designated bank account.
- * Once paid, reissue fees will not be refunded for any reason.
Fill out the necessary information on the Application Form for Reissue of Health Insurance Card. Attach a copy of the funds transfer stub and submit to the person in charge at your employer.
After the employer submits the form to the Health Insurance Society, the Society will reissue the card and send it to the employer.
Your employer will send the card to you.
- * The process should take about one week from the time the form is submitted to the time you receive your card.

Required documents:	[To have your health insurance card reissued] Application Form for Reissue of Health Insurance Card(A4) Example(A4)
Required documents:	[If you cannot return your health insurance card upon leaving your employer or changing your name because the card is lost] Notification of Health Insurance Card Loss(A4)
Deadline:	Immediately following loss of health insurance card
Applies to:	Insured persons or dependents who have lost their health insurance cards
Inquiries:	Operations Group, Health Insurance Society To check the account number: tel. 0120-501-042 (Choose voice guidance option 4.) Inquiries on matters other than the account number: tel. 0120-501-042 (Choose voice guidance option 5.)
Submit to:	Your employer’s staff in charge of social insurance operations (or the Health Insurance Society’s staff in charge of Voluntarily and Continuously Insured Persons if a Voluntarily and Continuously Insured Person)
Notes:	* You are exempt from paying the reissue fee in cases of loss due to theft in which you submit a report to a police station and enter the necessary information including the name of the police station on the application form, or loss due to disaster. * Submit the application form promptly after losing your health insurance card. * Note that you cannot submit the application form to the Health Insurance Society directly (unless you are a Voluntarily and Continuously Insured Person).

No reissue fee is required if you cannot return your health insurance card upon changing your name because the card is lost. Submit the Notification of Health Insurance Card Loss together with the Notification of Name Change.
The reissue fee is 1,000 yen per reissued health insurance card. If health insurance cards of both insured persons and dependents are to be reissued due to loss or damage, a 1,000 yen fee must be paid for each card to be reissued.
Once paid, reissue fees will not be refunded for any reason.
If you find the old health insurance card after the new card is reissued (after the reissue fee is paid), please return the old card promptly (even though the reissue fee will not be refunded).
Remit the reissue fee to the designated bank account. The fee cannot be paid by any other means (e.g., cash registered mail or cash payment in person).