If it is necessary to return your valid Health Insurance Eligibility Certificate but you lose it

If you submit a Notification of Name Change or Notification of Dependent Removal or lose your eligibility, it is necessary to return your valid Health Insurance Eligibility Certificate. (However, returning this is not necessary if you switch to a My Number Card registered as a Health Insurance Certificate after your Health Insurance Eligibility Certificate is issued.)

If you have lost your Health Insurance Eligibility Certificate, please submit a Notification of Health Insurance Eligibility Certificate Loss instead.

To request reissuance of a lost Health Insurance Eligibility Certificate

Please complete the following procedures if you lose the health insurance eligibility certificate within its validity period and would like the health insurance eligibility certificate to be reissued.

The reissued certificate will be the same as the previous one, with no extension of validity. If you have lost your health insurance eligibility certificate but do not need it because you are switching to a My Number Card as your Health Insurance Certificate, or if you would like to wait until the next automatic issuance (the first day of the month of the validity period), you do not need to submit this application form.

1. Remit the reissue fee to the designated bank account in the name of the insured person (not required if exempt from the reissue fee due to theft or disaster).
   • * Refer to the Application Form for Reissue of Health Insurance Card and contact the Health Insurance Society for the designated bank account.
   • * Once paid, reissue fees will not be refunded for any reason.
2. Fill out the necessary information on the Application for Reissue of Health Insurance Card. Attach a copy of the funds transfer stub and submit it to your employer’s section in charge.
3. After the employer submits the form to the Health Insurance Society, the Society will reissue the card and send it to the employer.
4. Your employer submits the form to the Health Insurance Society, and the Society reissues the card and sends it to your employer.
5. Your employer sends the card to you.

If you lose the notice of eligibility information

The notice of eligibility information is sent to notify you of the member information registered with the Health Insurance Society, so that you can readily verify your own eligibility as an insured person.
You can check the information on this notice on Mynaportal and on the health insurance eligibility certificate.
If you are unable to check the above and would like the notice of eligibility information to be reissued, please contact the Health Insurance Society.

To request issuance of a Health Insurance Eligibility Certificate

If you do not have a My Number Card registered as a Health Insurance Certificate, the Society will use data to confirm your registration status for using such a card and then automatically issue a Health Insurance Eligibility Certificate. Please wait for this certificate to be automatically issued.

If you have a My Number Card registered as a Health Insurance Certificate, you will not be issued a Health Insurance Eligibility Certificate in principle. Please use the My Number Card as your Health Insurance Certificate.

Automatic issuance timing

• When the insured person joins the company or adds a family member as a dependent (issuance at any time):
  After the Notification of Acquisition or Notification of Dependency from your employer arrives, your Health Insurance Eligibility Certificate will be automatically issued within about one week and delivered to you via your employer.
• Cases other than the above (monthly issuance):
  After checking the registration status of My Number Cards used as Health Insurance Certificates at the beginning of each month, the Society will automatically issue a Health Insurance Eligibility Certificate to you, and it will be delivered via your employer.

[Application at any time]

If you plan to undergo an examination or treatment before your Health Insurance Eligibility Certificate is automatically issued, please check the Application at any time box on the Application Form for Health Insurance Eligibility Certificate and submit this form. We will then issue a Health Insurance Eligibility Certificate that is valid for three months.

[Application by persons requiring special accommodations]

If you require special accommodations, etc. (see the reason field on the application form) and it is therefore necessary for you to have both a My Number Card registered as a Health Insurance Certificate and a Health Insurance Eligibility Certificate, please check the reason box under Application by persons requiring special accommodations on the Application Form for Health Insurance Eligibility Certificate and submit this form. We will then issue a Health Insurance Eligibility Certificate that is valid for one year. If you require this certificate, please read the application form carefully, as it will only be accepted for specific reasons.
In the case of those requiring special accommodations, etc., it is necessary to apply once per year. If you still require special accommodations, etc. next year as well, please apply again by the middle of the final month of validity indicated on your issued Health Insurance Eligibility Certificate.

To cancel your My Number Card as your Health Insurance Certificate

If you have been registered for a My Number Card as your Health Insurance Certificate and would like to remove the link between your individual number card and health insurance card, please read the contents of the application form for cancellation of My Number Card as your Health Insurance Certificate before applying.